Shop Policies

At Impossible Curiosities, we strive to provide our customers with the highest quality stained glass creations. However, we understand that sometimes a return or refund may be necessary. Please read our shop policies below for more information on our return and refund process.

Returns

If you are not completely satisfied with your purchase, we accept returns within 30 days of delivery. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer service team at impossiblecuriosities238@gmail.com. They will guide you through the return process and provide you with a return shipping label, if applicable.

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If approved, we will process your refund within 5 business days. The refund will be issued to your original method of payment.

Refunds

If you are eligible for a refund, you will receive the full purchase price of the item, excluding any shipping costs. Please note that we do not refund any custom or personalized orders, as these items are made specifically for you.

In the unlikely event that your item arrives damaged or defective, please contact our customer service team within 48 hours of receiving the item. We may request photos or additional information to assess the issue. If a replacement is available, we will send it to you free of charge. If a replacement is not available, we will issue a full refund.

Please keep in mind that the nature of stained glass creations means that each piece is unique and may have slight variations in color, texture, and design. These variations are not considered defects and do not qualify for a refund.

If you have any questions or concerns regarding our return and refund policies, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure your satisfaction with your Impossible Curiosities purchase.